John R. Durant

Fight for greater investment in design at your company. This will lead to greater product innovation, quality, adoption, and satisfaction.

You can almost never go wrong when taking the time to ask how someone is doing and then listening. Take notes and reflect on what you...

Each generation has a lot to share with the previous and the next. Take a step away from tasks, ask the more valuable questions and be...

Talk to line-level people, and learn from them. You might not like what you hear, and that’s probably a good thing. In my parent’s humble...