John R. Durant

You can almost never go wrong when taking the time to ask how someone is doing and then listening. Take notes and reflect on what you...

Talk to line-level people, and learn from them. You might not like what you hear, and that’s probably a good thing. In my parent’s humble...

We must set the example for how to deal with blunders, disappointments, and gaffes

Sometimes we feel that we're competing with those whose help we need. If you're competing with your allies, you're playing the wrong game.

Culture is about what people, tools, and systems do and how they function. Culture is action.